Privacy Notice

Effective Date:** 11 December 2025

NetNodes Limited (“NetNodes,” “we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, share, and protect your personal data when you visit our corporate websites, interact with our services, or contact us.

We aim to be clear, simple, and transparent. This policy also explains your rights under UK data protection law.

1. Information We Collect

We collect information to provide you with our services, communicate with you, and improve our business. Types of information may include:

a. Personal Information You Provide:

• Name, email, phone number, company, job title.
• Information submitted via forms, emails, or when contacting support.

b. Technical Information:

• IP address, browser type, device information, operating system.
• Cookies and similar tracking technologies (see our Cookie Policy).

c. Usage Information:

• Pages visited, links clicked, time spent on site.
• Interactions with emails, downloads, or newsletters.

2. How We Use Your Information

We use your data to:

• Provide and improve our websites and services.
• Respond to inquiries and support requests.
• Communicate important updates or service changes.
• Send marketing communications, where you have opted in.
• Comply with legal obligations and enforce our agreements.
• Conduct research and analysis in anonymised form to improve our services.

We will not sell your personal data.

3. Legal Basis for Processing

Under UK GDPR, we process your data based on one of the following legal bases:

• Consent: when you opt in to marketing or newsletters.
• Contract: to provide services or fulfil agreements.
• Legal obligation: to comply with laws and regulations.
• Legitimate interest: to improve our services, maintain security, and communicate with you in a professional context.

4. Sharing Your Data

We may share your information with:

• Service providers for hosting, analytics, or communication purposes.
• Professional advisors such as auditors, legal counsel, or accountants.
• Law enforcement or regulators when required by law.
• Business transfers in the event of a merger or sale of assets.

We ensure all third parties comply with strict privacy standards.

5. International Data Transfers

Where personal data is transferred outside the UK or European Economic Area, we ensure appropriate safeguards such as standard contractual clauses, encryption, or other legally recognised measures.

6. Security of Your Information

We implement technical and organisational measures to protect your information, including:

• Encryption of data in transit and at rest.
• Access controls and monitoring.
• Regular security reviews and audits.

While we take every reasonable step, no system is completely secure.

7. Data Retention

We retain personal data only for as long as necessary to fulfil the purposes outlined in this policy, or as required by law:

• Account or contact information: retained until deletion or withdrawal of consent.
• Legal or financial records: retained for statutory periods (usually 6–7 years).
• Analytics and anonymised data: retained indefinitely in anonymised form.

8. Your Rights

You have rights under UK data protection law:

• Access: request a copy of your personal data.
• Correction: correct inaccurate or incomplete data.
• Deletion: request deletion of your data where legally allowed.
• Portability: receive your data in a structured format.
• Restriction or objection: restrict processing or object to certain uses.
• Withdraw consent: for marketing communications.

To exercise these rights, contact privacy@netnodes.net or write to our address below.

9. Cookies and Tracking

We use cookies and similar technologies to improve your experience and understand site usage. You can manage your cookie preferences via our Cookie Policy.

10. Children

Our services are not intended for children under 13 years of age. We do not knowingly collect personal data from children.

11. Updates to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available at policy.netnodes.net, and significant changes will be communicated where required by law.

12. Contact Us

If you have questions about this policy or your personal data, please contact us at privacy@netnodes.net